Refund policy

Return Policy

At Torque Shift, we want you to feel complete confidence in the shift weight, finish, and mechanical feedback of our interior hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because automotive shift knobs feature ultra-precise threads and scratch-sensitive anodized or polished surfaces susceptible to cross-threading, ring scratches, and tool marks during installation, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The shift knob, thread adapter, reverse lockout collar, or boot retainer must be completely uninstalled, untorqued on shifter linkages, and in its original, brand-new condition.
  • Thread & Grip Inspection Notice: Components may be unboxed indoors and held in clean, bare hands to evaluate shape and weight. We strictly cannot accept shift knobs that have been threaded onto vehicle shift levers (forcing threads creates immediate internal thread galling, cross-threading, or shifts anodization layers), nor components installed with tools like pliers or wrenches.
  • Anodized, stainless steel, and Delrin exterior finishes must show zero scratches, wedding band ring gouges, fingernail scuffs, or workshop grease marks.
  • All original packaging—including high-density foam display boxes, thread size tags, hex keys, adapter sets, and instruction guides—must remain 100% complete and undamaged inside the return parcel.
  • Custom laser-engraved shift patterns, bespoke color anodizing, or custom-machined thread orders are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because solid stainless steel and aluminum shift knobs are dense metal items, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Torque Shift cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@torqueshift.website within 30 days of delivery. Please include your order number, product model, vehicle make/model/year, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a thread pitch, knob finish, or delivery address), contact us immediately at support@torqueshift.website.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our mechanical inspection team will examine each item under bright lighting to verify compliance with our return conditions (absence of thread wear or cross-threading, pristine unmarred exterior finishes, intact foam inserts, and complete adapter hardware). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@torqueshift.website for further assistance.